Returns & Exchanges

We want you to love your Mokobara gear, which is why we offer a hassle-free 14-day return and exchange policy for all unused products in their original packaging. Please ensure all tags and protective films are intact to qualify for a full refund.

1

Initiate Request

Visit our returns portal and enter your order ID and email address to select the items you wish to return or exchange.

2

Quality Check Preparation

Pack the items securely in the original Mokobara box, ensuring all accessories like dust bags and luggage tags are included.

3

Doorstep Pickup

Our courier partner will arrive within 48-72 hours to collect the package; please ensure someone is available at the provided address.

4

Refund Processing

Once the item passes our internal quality inspection, your refund will be credited to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing